We are proud to provide the best exchange rates charging no fees, offer convenient locations to collect from and excellent customer service.
Not convinced you yet? Check out our rates here
First Eastern FX is a foreign currency exchange specialist who offers quick and easy currency exchange services with best exchange rates.
Together with Hai Ha Money Transfer and Remox, we have more than 30 years of experience with 16 branches across Australia in delivering currency exchange and money transfer service to our valued customers.
Yes, we can offer an additional 30 currencies that are not listed on the website – please contact us. We will be able to confirm and proceed with the order over the phone or email. In total, we have over 60 currencies available.
We accept payment via POLi or credit/debit card.
POLi is a reputable service provided by Australia Post to help you easily transfer funds from your bank account, to ours. No fee applies.
Debit/credit cards are accepted with a surcharge of 1.2%. If you use your credit card, your card issuer may charge a cash advance fee. Please check with your card provider about that fee.
For other payment methods such as Internet transfer or over the phone payment by card, please contact us to confirm and proceed with the order.
Unfortunately, we cannot accept payment from a bank account or credit/debit card that does not belong to you. This is to ensure that the card used is used correctly and that we can deliver to the correct person.
We currently deliver to business addresses in certain suburbs– approximately 50kms from the city of Sydney, Melbourne, Brisbane, Perth, Adelaide and Darwin CBD. To check if we deliver to your business address, use the CHECK POSTCODE button on the homepage.
Please note that the business addresses must be an office building or a shop front and cannot be a PO box or a residential address that runs a business. Please do not enter a residential address as your deliver address as this will lead to the order being cancelled.
We apologise for any inconvenience caused and we are working on deliveries to residential addresses as soon as possible.
If our delivery service is not applicable for you now, you can check to see if one of our Pick-Up Locations is convenient for you.
The steps are as follows:
Check the branch address, opening days and times to select the branch most convenient to you.
Typical orders are ready after 2 business days (usually sooner) and your order will be kept at the nominated branch for up to 2 weeks. If your order is ready any sooner, we will let you know.
Please bring your ID and order number when you come to pick up. Unfortunately, you will NOT be able to authorise another person to pick up for you. If you are unable to pick your order up within 2 weeks, kindly let us know so we can arrange this for you.
The steps are as follows:
You will receive a confirmation email about your order when you completed the payment. After that, you will receive another email to be informed that your order is on its way as well as when there are any updates.
You will receive your delivery within 3-5 business days. If you need it sooner, please contact us so we can assist you. Once the satchel has been dispatched, we will let you know.
You will need to have your ID on hand and order number to receive your order. During the ordering process, you can also authorise another person to receive your delivery. However, you need to provide their details (ID information) in advance when you place the order.
A secured delivery contractor will deliver the satchel to you. The order has been packed under security camera footage to ensure that the delivery order contains the correct amount when it is packed.
A flat fee of $25 will be charged as a fee for deliveries. There is currently a promotion that waives the fee of delivery so you pay no delivery fee until 31 January 2020.
Upon successful payment, a confirmation email will be sent to you that confirms your order. Please check your junk mail folder if you do not receive an email and contact us immediately if you require further assistance.
You cannot cancel your transaction after your payment is confirmed. If you wish to do so, please contact us for assistance.
You cannot sell your foreign currencies to us via the website but you can do so in-person at one of our branches.
Currencies that we usually buy are the same ones that are listed on our websites. Please contact us beforehand if the currency you wish to sell is not on this list. Please note that our buying rates differ from the selling rates and all rates vary every hour. There are some currencies that we do not buy or sell, and we will not be able to buy any coins, or any notes that are not in good condition (for e.g. torn or damaged notes) or that are outmoded (no longer in use).
Yes, you can. We will walk you through the transaction and advise you what you need to do. Please contact us to sell your foreign currencies.
We will have to convert your foreign currency to AUD first, then will sell you the currency that you want and provide you the amount, if any, for the balance of the transactions. This must be done in-person at one of our branches.
If you are not available to collect your order when it is delivered, we will not leave it with someone else or at the address unattended. Our courier will send your order back to us. We will then contact you for your best suitable time for a re-delivery. Please note that an additional $25 AUD re-delivery fee will be charged if you require your order to be delivered again.
Otherwise, you can easily pick-up your delivery at one of our branches without an re-delivery fee.
If you want to amend your order amount or switch to another currency, please contact us and have your transaction number ready so we can modify your order for you. For delivery, we can change your order as long as it has not been shipped.
If you change your mind, you can cancel your order within 2 weeks from the transaction date by contacting us. In case the currency has been delivered to you and you want to return it, you can do so by bringing the order to one of our branches with your receipt.
Please note that for cancellations, an additional administration fee of $15 AUD will be subtracted from the refund amount.
In case you update your phone number or address, please let us know with the proof of change to ensure we can contact you and process your order quickly and without any issues.